Intuit - Card processing - Gunsite Academy
Posted: Tue May 22, 2018 5:54 am
It seems Intuit is another that can be added to the list of don't do business with. Gunsite was using Intuit for Card processing and they decided they would no longer process transactions for Gunsite. Not a huge deal right ? You move to another processor.
Well that wasn't good enough for intuit. First they froze the card processing, then they froze the assets they had for transactions that had already been processed. Then they reversed the charges for all the assets they were currently holding to the tune of thousands of dollars. Thosde funds were for In store purchases of merchandise, online purchases of merchandise, Deposits for training classes not yet taken. Payment for Training classes that had already been taken, etc.
Gunsite had to spend a lot of man hours trying to figure out what all those payments were so they can re-invoice those customers, Time they will never get back. They had to go through the whole dance to get the customer to pay again for their services. of course some customers that are savy can simply look online and see the reversal of the charge, others will need to wait till their physical statement arrives to verify. Instore purchases have no contact info so they will simply loose out on that several thousand dollars of retail sales.
You can listen to the Interview during the first hour of the Gun Talk podcast.
https://guntalk.com/gun-talk-radio/guns ... ing-lasers" onclick="window.open(this.href);return false;
Well that wasn't good enough for intuit. First they froze the card processing, then they froze the assets they had for transactions that had already been processed. Then they reversed the charges for all the assets they were currently holding to the tune of thousands of dollars. Thosde funds were for In store purchases of merchandise, online purchases of merchandise, Deposits for training classes not yet taken. Payment for Training classes that had already been taken, etc.
Gunsite had to spend a lot of man hours trying to figure out what all those payments were so they can re-invoice those customers, Time they will never get back. They had to go through the whole dance to get the customer to pay again for their services. of course some customers that are savy can simply look online and see the reversal of the charge, others will need to wait till their physical statement arrives to verify. Instore purchases have no contact info so they will simply loose out on that several thousand dollars of retail sales.
You can listen to the Interview during the first hour of the Gun Talk podcast.
https://guntalk.com/gun-talk-radio/guns ... ing-lasers" onclick="window.open(this.href);return false;