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On Your Side Investigators analyzed more than 400,000 incidents reported to Cleveland’s 911 call-takers between Jan. 1, 2014, and Dec. 31, 2016 from the time call-takers input the call to the time officers reported their arrival on scene.
We found you can’t count on a quick response. Thousands of 911 callers waited just as long as Trina Kuznik for help from police.
Our data shows it took CDP at least six hours to respond to 2,306 calls, including a property crime reported in 2016 with a response time of 25 hours.
On average, if a call is not considered a critical emergency, we found it took CDP 1 hour and 29 minutes to respond.
We found it takes CDP an average of 17 minutes to respond to priority 1 and priority 2 calls.
However, the department’s average response time varied widely depending on the type of crime reported by the 911 caller.
For example, it took CDP an average of 8 minutes to respond to 911 calls about “shots fired.”
“Felonious assault” calls averaged 10 minutes, “kidnapping/abduction” calls averaged 12 minutes, domestic violence calls averaged 13 minutes, and robbery calls averaged 14 minutes.
Callers reporting assaults, sex offenses and missing persons waited more than twice as long, on average, for police to arrive at their locations.
On Your Side Investigators also found it took CDP at least 19 minutes to respond to approximately 30 percent of priority 1 and priority 2 calls.
The way CDP calculates 911 responses times, they do appear faster.
CDP starts the clock when dispatchers tell police where to go, not when you call 911.
Using only that data, it takes CDP an average of seven and a half minutes to respond to emergencies – not 17.
We wanted to determine the total number of 911 calls officers never answered.
However, approximately one-third of the data provided to us by Daniel Williams, the city's director of media relations, is missing critical details.
For example, we found 127,445 incidents missing officers’ arrival times.
We also found 82,359 incidents missing the time dispatchers assigned the calls.
A proper response time to someone attacking is just under one second after slapping leather.